terms + conditions

Welcome to Goldfinch. By accessing or using our website, you agree to the following Terms & Conditions.

All jewelry items are sold by Goldfinch in Brooklyn, NY. By placing an order through our website, you confirm that you are at least 18 years of age and agree to provide accurate, complete, and current information for all transactions.

Product Information

We strive to display our jewelry as accurately as possible; however, variations may occur due to differences in screen settings or natural characteristics of gemstones and metals. We reserve the right to modify, discontinue, or update any products or prices without prior notice.

Refunds and Returns

Returns: Items may be returned for a full refund within 10 days of purchase.

To qualify for a refund, the item must be unused, unworn, and in its original condition and packaging.

Custom or made-to-order items are final sale and not eligible for return or refund.

To initiate a return, please contact us at [your email address] with your order number.

Once your return is approved and received, refunds will be processed to the original form of payment within 5 business days.

Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Shipping

Orders are processed within 3 business days and shipped via FedEx with tracking information provided.

Domestic shipping typically takes 1-3 business days; international shipping times vary by destination.

We are not responsible for delays caused by carriers, customs, or other external factors.

Please ensure your shipping address is correct—Goldfinch is not liable for lost packages due to incorrect addresses.

If your package arrives damaged, contact us within 48 hours of delivery so we can assist.

Privacy

We value your privacy and are committed to protecting your personal information.

Information collected (such as your name, address, email, and payment details) is used solely to process your orders and improve your shopping experience.

We never sell or share your information with third parties, except as necessary to complete transactions (e.g., with shipping carriers or payment processors).

Our website uses secure encryption and trusted payment gateways to protect your data.

By using our website, you consent to our collection and use of your information as described in this policy.

Intellectual Property

All content on this website—including images, designs, logos, and text—is the property of Goldfinch and may not be copied, reproduced, or used without written permission.

Contact

For questions about our Terms, Returns, or Privacy Policy, please contact us.